Admin Team

Our administrative team is a vibrant and close-knit group that is always quick to respond to the needs and requests of the business.

The team plays a key role, acting as the bridge between our case managers and clients. Their presence is essential in maintaining seamless communication and operations.

They are responsible primarily for ensuring that we correctly administrate all correspondence in and out of the office.

They work hard and undertake a high and varied volume of this work. As the first point of contact for clients, they have the responsibility of leaving a positive and lasting impression of our business.

Tools

CCA Process for Admins

Post Process Document

DWP Letters

Setting up Referral Cases V2

Capsule Stage Status for Updates

Admin Capsule Processes

Setting Up Cases